With the launch of its Smart Assistance Manager (SAM), ComEd has made it easier for families and individuals to access customized financial- assistance options, as well as programs to help them manage their electric bills.
SAM is an online self-service tool for all residential customers that finds and displays support options based on their household information, such as energy usage and billing history. Customers who create an online account with ComEd through the “My Account” tool can log in while using SAM to get even more personalized, targeted results.
“Previously, customers may have had to search for information to enroll in energy- assistance programs,” said Nichole Owens, ComEd’s vice president of customer channels. “With ComEd’s Smart Assistance Manager, customers can access the website – anywhere and on their own time – and be guided to the options best suited for them. What’s better, they will also be connected to the people and forms so they can get assistance as soon as possible to take advantage of them.”
SAM matches customers with the payment-assistance programs for which they may eligible
– including deferred-payment arrangements, the Percent of Income Payment Plan assistance program (PIPP) and the Low Income Home Energy Assistance Program (LIHEAP) – then provides guidance and links to apply.
SAM also provides recommendations on energy-efficiency offerings that can save customers money and energy, including free home energy assessments and discounts on energy-saving products.
Customers interested in accessing this free tool can visit ComEd.com/SAM.
Enhanced Bill-Assistance Options
ComEd also reminds customers about recent changes to payment features to further support customers struggling to pay their electric bills. Eligible, low-income residential customers will no longer be assessed late payment fees or deposits, and any deposits already provided to ComEd will be returned.
The company no longer assesses additional fees for any customers when they use a credit card, debit card, or electronic check to pay their ComEd bills. And, to offer more convenience, all customers can pay their ComEd bill with PayPal. More information on each of these options is available at ComEd.com/Pay.
October 21, 2021
To help eligible customers stay current on their bills, and help them avoid unnecessary fees come spring, ComEd regularly works with state and federal agencies to provide assistance options to those facing financial hardship.
The Low Income Home Energy Assistance Program (LIHEAP) is a federal program that can help you stay warm in during winter by providing eligible customers with a one-time payment towards your energy bills. Benefits are available once per program year, September 2021 through May 2022, or until funds are exhausted. Whether you rent or own your home, LIHEAP offers financial help to limited-income households to pay heat and electric bills.
The Percentage of Income Payment Plan (PIPP) is a choice within Illinois LIHEAP to help manage energy bills year-round. You will be placed on a Budget Billing plan that is subsidized by a monthly PIPP benefit amount, determined by a percentage of your household income. Each month, you receive a PIPP benefit towards a portion of your Budget Bill amount. If an on-time and in-full payment is received, you may also receive a monthly arrearage credit, if applicable.
Applications for LIHEAP and PIPP can be submitted online, by phone or in person and are available at your Local Administering Agency. Visit LIHEAPillinois.com for details. Prefer to call instead? Residents of Chicago and Cook County can call 800-571-2332 for information. Residents of other counties may call 877-411-9276.
PIPP funds available now!
Stay current on your ComEd bill with help from state-funded PIPP. Apply now through March 31, 2022. Open to eligible customers on a first-come first-served basis while funds are available. We’re here to help when you need it most. Apply today.
LIHEAP helps with your ComEd bill.
Federal-funded LIHEAP helps eligible customers pay their energy bills. Applications being taken now through May 31, 2022. Funds are awarded on a first-come first-served basis while available. We’re here to help when you need it most. Apply today.
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